Frequently Asked Questions
Everything you need to know about shopping with The Blueberry Hill
How do I know which size to order for my child?
We provide a comprehensive size chart on every product page. Since our hand-knit items can have slight variations, we recommend measuring your child and comparing it to our age-based recommendations for the most comfortable fit.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-21 business days depending on the destination.
What is your return and exchange policy?
We want you to love your purchase. We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that seasonal or sale items may be final sale.
How should I care for my hand-knit accessories?
To maintain the quality and shape of our knitwear, we recommend hand washing in cold water with a mild detergent and laying the item flat to dry. Do not bleach or tumble dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Do you offer gift wrapping or personalized notes?
Yes! During the checkout process, you can select our gift wrapping option and include a personalized message. We will ensure the packing slip does not include prices for all gift orders.